Finest Fizz Terms and Conditions

Finest Fizz Terms and Conditions

The terms ‘us’ or ‘we’ refers to ‘Finest Fizz Limited’ the owner of this web site and provider of the champagne ordered according to these terms.  The term ‘you’ refers to the user or viewer of this website and/or purchaser of the champagne according to these terms.


Finest Fizz Limited

Registered Office:  24 Dighton Rd, London SW18 1AN


First things first

Age restriction - it’s important, it’s the law!


By placing an order with Finest Fizz you are confirming that you are 18 years old or older.  

It is illegal for us to sell alcohol to anyone under 18. If you are taking part in one of our champagne tastings you are confirming that you are 18 years old or older.  It is illegal for us to supply alcohol to anyone under 18. The person signing for a delivery by our courier must be over 18. Photo ID may be required.


Now that we have that straight, let’s move to the rest of the small print:


Finest Tastings

Finest Fizz will from time to time offer champagne tastings. Finest Fizz cannot take any responsibility for any adverse, medical or allergic reactions to any of our champagne tastings.  It is your obligation to inform us prior to any sampling that you may be at risk. As noted above, if you are taking part in one of our champagne tastings you are confirming that you are 18 years old or older.  It is illegal for us to supply alcohol to anyone under 18.


Finest Orders

You can place an order with Finest Fizz by phone on 0800 110 5780.

You can place an order with Finest Fizz by email at 

You can place an order via our website at

When you give Finest Fizz your credit or debit card details you are confirming that you are either the card-holder, or that you have permission from the card holder to use the card for the purpose of ordering champagne. We accept most credit and debit cards, as well as payment by Paypal. If ordering personalised-labelled champagne, we will require 100% order placement when we’ve received your label information in full.  For your own safety we reserve the right to contact your card issuer for the purposes of carrying out security checks. We take your privacy very seriously and will only pass your details on to 3rd parties when necessary to fulfil your order i.e. warehouse operators, carriers etc.


Finest Deliveries

All goods remain the property of Finest Fizz Limited until full payment is received. We do not despatch any goods until payment is made in full.

For deliveries to London and local postcodes, including HA, UB, TW, KT, SM and CR, orders received before 12.00 noon will typically be delivered 2 days later, unless otherwise specified.

For deliveries to other English and Welsh postcodes and Scottish Lowlands orders received before 12.00 noon will typically be delivered 3 days later, unless otherwise specified. 

For deliveries to Scottish Highlands, orders received before 12.00 noon will typically be delivered 4 days later, unless otherwise specified. 

Orders received after 12.00 noon will be deemed to have been placed the following working day.

Deliveries are normally made between 9.00am and 5.00pm, Monday to Friday. However, we understand that sometimes it's easier to accept deliveries after you get home from work. Ask us, we might be able to do an evening or weekend delivery for you

Delivery is free for orders of £150 and above

Additional charges may apply if delivery instructions incur any extra costs for our couriers.

Our couriers will use best endeavours to adhere to published delivery days and specified times.  However, Finest Fizz Limited cannot accept any liability for missed deliveries and must reserve the right to alter delivery days without notice.

Please check your consignment upon delivery. Should you find any breakages or shortages of goods on delivery, we will replace these goods at no cost. However all breakages and shortages must be marked on the consignment note at the time of delivery or you will be deemed to have accepted your order in full.


Finest Products

Products offered by us are displayed on our website in 'real time'. This is to say that any product may be withdrawn from offer without notice. We reserve the right to update the content of this website from time to time without notice. If for some reason we can’t fulfil your exact order with the Champagne you’ve specified, we will contact you and offer an alternative. You can either wait for new stock or we will provide a refund on any payment taken. All prices on our web site include customs duty and VAT at the current rates however in the event of changes to the rates of customs duty or VAT our prices are subject to change without notice.


Finest Cancellations and Returns 

We reserve the right to cancel any orders we cannot fulfill for any reason. If your order is cancelled we will contact you to explain why and refund any money you have paid us for that order. If for some reason you are not happy with the champagne you’ve ordered, please contact us and we will discuss a replacement option for you once we understand why you didn’t enjoy your original order


Finest Fizz Privacy Policy

This privacy policy sets out how Finest Fizz uses and protects any information that you give Finest Fizz when you use this website.


Finest Fizz is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.


Finest Fizz may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st October 2013


What we collect


We may collect the following information:


  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers


What we do with the information we gather


We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:


  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emailsabout new products, special offers or other information which we think you may find interesting using the email address which you have provided. 
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.




We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure,we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


How we use cookies


A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.


We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.


Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.


You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


Links to other websites


Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Controlling your personal information


You may choose to restrict the collection or use of your personal information in the following ways:


  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email address]


We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.


You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Information Officer, Finest Fizz Ltd, 24 Dighton Rd, London SW18 1AN


If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.